Pastor Steve Flores, Reta Russell and Pam Harrell deliver this talk about their experience learning about customer service from the Ritz-Carlton hotel chain. What does this hotel have to teach us about communicating value to the people we encounter every day?
Direct download: 2009_02_15_PM_1-2.mp3
Category:podcasts -- posted at: 9:50am CST

Any leader will face conflict in his or her life. An effective leader knows how to properly handle conflict. In this message, Rod Loy talks about the Biblical method of conflict resolution.
Direct download: 2009_02_08_PM_iLead_Audio_1-2.mp3
Category:podcasts -- posted at: 5:52pm CST

The flip side of working with insecure people is working with people that are secure. It requires a different approach. An effective leader can work with both. In this message, Rod Loy shares tips on how to work with secure people.
Direct download: 2009_02_01_PM_iLead_pt_4_1-2.mp3
Category:podcasts -- posted at: 6:49pm CST



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